RETURNS
We hope you love your items, but understand that things don't always work out! We offer an easy, hassle-free return process in the event that you need to return your purchase.
All returns must be postmarked within 14 days of delivery for a refund. Any product returned must be in the same condition as received. Washed, worn, or sale items are not eligible for return or exchange. Customers are responsible for the cost of shipping. After returns are received, refunds will be issued to the original form of payment. Items purchased from the sale section of the website are final sale and not eligible for returns. Items on a short-term discount/promotion are eligible for return. Please ensure that your item is eligible for return before shipping it back. If your item is deemed ineligible for return (not in original condition, on sale, etc.), you will be responsible for cost to ship it back to you.
Our return form can be found here. Once you have verified that your item meets our return policy, please complete the form and place it in the package with the item you are returning. Our return address is included on the return form. Any return shipping fees are the responsibility of the customer. If you need additional help or have other questions about return, please email us at info@maelayne.com, and we will be happy to assist!
REFUNDS
Once the return is received, the amount of the return will be refunded to the original source of payment.
SHIPPING
All orders over $20 ship free! Orders will be processed within 5 business days. Once your order is shipped, you will receive an email with a tracking number to track your shipment. Regular orders are shipped via USPS, and you can expect your package to arrive within 1-4 days from shipment.